The Direct Answer
Through an eight-step qualification wizard that captures buyer type, business verification, delivery routing, and timing. Submissions are never blocked — incomplete or unusual profiles are flagged for manual review.
The Slightly Longer Explanation
Qualification starts with buyer type (hospitality, distributor, retail, other), then captures business verification (company number, VAT, trade reference) where available.
Buyers without standard UK business verification can still submit — the lead is tagged for manual review and the desk follows up to complete KYB before a quote is issued.
Restricted-country routing, prohibited-country routing, and pending-legal-review country routing are all handled through the same submission flow with soft-tagging rather than hard blocks.
Buyer Checklist
Before you act on the answer above, run through this:
- Complete the qualification wizard with whatever verification you have
- Flag any compliance posture (audit, tender, regulated environment) early
- Expect a same-business-day response on standard UK enquiries
- Expect one to three business days on enquiries requiring manual review
Where This Sits In The Bigger Picture
This is an answer page — short by design, anchored to one question. The longer-form reasoning lives in the linked pages below.
Related reading:
The qualification wizard is the next step when you’re ready to turn the answer into a quote.
